eNPS (employee net promoter score)

eNPS (employee net promoter score) is a metric and scoring system used to measure employee sentiment and loyalty. eNPS is calculated using the answer to a key question: how likely are you to recommend this company as a place to work?

eNPS is commonly used by HR departments as an indicator of how employees perceive the company, whether they are happy with its culture, or whether there is a risk of attrition.

How to measure eNPS

Ask ‘How likely are you to recommend this company to a friend or relative?’ with a scale ranging from 0 (not at all likely) to 10 (extremely likely). Then, group respondents into promoters (score 9-10), passives (score 7-8), and detractors (score 0-6). Subtracting the percentage of detractors from the percentage of promoters yields the eNPS. Your eNPS can, in theory, range from -100 to 100.

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