Finally, a truly seamless employee experience
Give employees a one-stop shop for work-related matters – whether it's an onboarding journey, a parental leave request, or a payroll question.
 powering OPS AND PEOPLE TEAMS AT
Solutions for moments that matter
In today's complex world of work, experience makes all the difference. Now is the time to reshape every stage of the employee lifecycle by bringing together conversational ticketing, knowledge automation, and employee journeys.
Engage with employees and stay on top of requests
Give employees instant answers to everyday questions
Nail the experience every time, from onboarding to offboarding
Manage conversations at scale
It's never been easier to stay on top of employee communication across channels.
With Back's web app, your team manages incoming requests and proactive outreach in one place. Employees continue to reach you via their channel of choice – no extra login needed.
Help employees help themselves
Spend less time answering questions by letting a self-service chatbot do the heavy lifting for you.
Employees access relevant information from your HR systems or internal documentation directly from Slack, Microsoft Teams, or Google Chat. You're in control of who sees what.
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Automate employee journeys
Drive productivity and retention with a consistent yet personalized experience at moments that matter.
Back connects your systems and empowers any team to automate work. Hit the ground running with best practice journeys and tailor them to your needs.
"Before we adopted Back, our employees would engage with our People Team through multiple direct and shared channels. Now, they do everything through Back's Slack app. We're excited to add new teams to Back to further improve the service we provide our people."
Donald Lindsay
Chief People Officer
AÂ single place for employees to interact with:
HR
Support and guidance around people processes and policies, from parental leave to performance
IT
Hassle-free IT support and easy access to resources employees need to be productive
Finance
Help with all things money:
purchase orders, reimbursements,
budget approvals, payroll questions
+ any team that uses Back, e.g. workplace, legal, procurement, travel
Make your systems work for your employees
Let people stick to the apps they love. Keep your HRIS with its wealth of data. Back is here to connect the dots, not replace your proven systems.
Work chat & collaboration
Where employees spend their time
Employee experience
Design, manage, and deliver personalized employee experiences
Conversations
Request management
Employee outreach
Knowledge
Chat-based knowledge base
Employee self-service
Journeys
Workflow automation
Experience analytics
HR information
Maintain HR data and employee records
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Internal operations
Perform admin tasks and document guidelines
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