Finally, a truly seamless employee experience

Give employees easy access to the support they need – whether it's an onboarding journey, a parental leave request, or a payroll question.

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Team insights in Back

 POWERING OPS AND PEOPLE TEAMS AT

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Solutions for moments that matter

In today's complex world of work, experience makes all the difference. Now is the time to reshape every stage of the employee lifecycle by bringing together conversational ticketing, knowledge automation, and employee journeys.

Conversations
Conversations

Engage with employees and stay on top of requests

Knowledge
Knowledge

Give employees instant answers to everyday questions

Journeys
Journeys

Nail the experience every time, from onboarding to offboarding

Manage HR conversations in Back
CONVERSATIONS

Manage conversations at scale

It's never been easier to stay on top of employee communication across channels.

With Back's web app, your team manages incoming requests and proactive outreach in one place. Employees continue to reach you via their channel of choice – no extra login needed.

KNOWLEDGE

Help employees help themselves

Spend less time answering questions by letting a self-service chatbot do the heavy lifting for you.

Employees access relevant information from your HR systems or internal documentation directly from Slack, Microsoft Teams, or Google Chat. You're in control of who sees what.

Slack
Teams logo
Google Chat
Back in Slack
Back in Microsoft Teams
Back in Google Chat
Reporting showing data about employee requests solved
Relocation journey in Bacj
JOURNEYS

Automate employee journeys

Drive productivity and retention with a consistent yet personalized experience at moments that matter.

Back connects your systems and empowers any team to automate work. Hit the ground running with best practice journeys and tailor them to your needs.

A single place for employees to interact with:

HR

Support and guidance around people processes and policies, from parental leave to performance

IT

Hassle-free IT support and easy access to resources employees need to be productive

Finance

Help with all things money:
purchase orders, reimbursements,
budget approvals, payroll questions

+ any team that uses Back, e.g. workplace, legal, procurement, travel

Make your systems work for your employees

Let people stick to the apps they love. Keep your HRIS with its wealth of data. Back is here to connect the dots, not replace your proven systems.

Work chat & collaboration

Where employees spend their time

Slack
Teams logo
Gmail logo
Outlook
Google Chat
Dots

Employee experience

Design, manage, and deliver personalized employee experiences

Conversations

Request management
Employee outreach

Knowledge

Chat-based knowledge base
Employee self-service

Journeys

Workflow automation
Experience analytics

HR information

Maintain HR data and employee records

Hibob
Workday
Personio
BambooHR
Namely
Dots

Internal operations

Perform admin tasks and document guidelines

Confluence
Notion
Jira
Docusign
Okta
Dots

Want to see Back in action?

Our product specialists will be happy to show you how you can elevate your employee experience with Back.

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