Plans and pricing
Pick the plan that suits you best and we'll be in touch for a tailored quote
Growth
For medium-sized companies that want to scale their operations
- All Startup features, plus:
Enterprise
For large companies with advanced administration needs
- All Growth features, plus:
Growth
For medium-sized companies that want to scale their operations
- All Startup features, plus:
Enterprise
For large companies with advanced administration needs
- All Growth features, plus:
State-of-the-art security
We follow the world's strictest data protection laws. All data is encrypted and stored on ISO-certified servers.
Fast and easy set-up
Get up and running in days, not months. An implementation expert will set you up for success.
High employee adoption
Employees love Back. New customers regularly report adoption rates of more than 85% in just 3 months.
Compare plan features
Startup
Growth
Enterprise
Usage
Expert seats
Up to 10
Flexible
Flexible
Teams
Unlimited
Unlimited
Unlimited
Automated events
Unlimited
Unlimited
Unlimited
Requests
Unlimited
Unlimited
Unlimited
Automation
No-code workflows
Pre-built
Pre-built + custom
Pre-built + custom
Knowledge automation
Approval automation
Form automation
Integrations
Chatbots Slack, Teams
1 chatbot
1 chatbot
Multiple chatbots
HRIS Personio, BambooHR
Email integration
Confluence integration
Jira integration
Management
Team inbox
Cross-team projects
Custom request statuses
Team goals (SLAs)
Track your request resolution time against Service Level Agreements (SLAs).
Analytics exports
Custom 'From" email addresses
Custom email templates
Single sign-on G Suite, SAML, etc.
Directory sync (SCIM)
Support
Implementation assistant
Email & chat support
Dedicated success manager
Pay by invoice
Dedicated automation engineer
Frequently asked questions
How does Back pricing work?
Back uses a per-expert pricing model. An expert is what we call anyone who logs into Back to manage workflows, employee requests, forms, and so on.
Regular employees never log into Back. They send requests directly via Slack, Teams, or email and receive updates on the channel they used.
Example: Your company has 200 employees who receive support from Back on their preferred channel. 15 internal experts (e.g. from HR, IT, or Finance teams) log into Back's web app to manage their work, so you only pay for 15 expert seats. And employees can send as many requests as they want.
Can I try Back before I buy it?
Sure, we encourage you to take Back for a test drive. After a 14-day free trial, you'll have a sense of how Back can help you automate and scale your internal processes.
How long does it take to roll out Back?
Setting up Back for your Slack or Microsoft Team workspace takes just a few minutes. You're ready to go, but we recommend setting up some integrations with your core business software, such as your HRIS or internal knowledgebase.
Are there any setup or support fees?
No. Rolling out Back is easy but you'll get all the help you need at no additional charge. Even after that, you'll always get "premium" support from us. In addition, the Growth and Enterprise plans provide you with a dedicated success manager who will be your single point of contact for strategic guidance.
Is Back the right choice for my company's size?
In our experience, Back is a real game changer for companies from 100 and up to thousands of employees. Companies with 50 employees that have to handle a lot of internal queries and workflows will already make great use of Back.
Do you offer a discount for nonprofit or educational organizations?
We're excited to support organizations that are making the world a better place. That's why eligible nonprofits and educational institutions receive a discount on all our plans. To learn more, just mention your charitable/educational status during your demo call with us.
