Employee requests, simplified

Say goodbye to old-school ticketing systems and scattered communication channels. Back is here to help you solve requests faster, while delivering a world-class employee experience.

Book a demo
Employees' queries to HR, IT and back-office teams

 POWERING OPS AND PEOPLE TEAMS AT

SoundCloudPersonioNetlifyMarley SpoonStatista
Track employee requests in a Kanban view

Stay on top of all requests

Finally, a unified workspace for all requests and questions from employees.

  • Assign, prioritize and track requests

  • Keep track of projects across teams

  • Work smarter with custom views

A concierge for your employees

Give your people a single point of contact, right in their favorite communication tool.

  • Offer fast support and regular updates

  • Let a chatbot answer common questions

  • No additional login for employees

Slack
Microsoft Teams
Gmail
Hiring manager receives help on a visa process in Slack

Automate your workflows

Ensure consistency and compliance throughout the employee lifecycle. Document your workflows and let automation do the heavy lifting for you.

Knowledge based used for automating FAQs

Make knowledge accessible

Don't waste time on questions that already have an official answer.

  • Build your knowledge base in Back

  • Make it easy to find the right resource

  • Turn any response into a help article

Confluence

Reporting and insights

Create transparency and optimize your team's processes with data.

  • Understand your workload

  • Track service levels over time

  • Identify request trends

Reporting showing data about employee requests solved