⚖️ EX consistency vs. personalization – which one wins?
July 30, 2021
When it comes to employee experience, should you prioritize consistency or personalization?
Trick question! Consistency vs. personalization is a false contradiction. Here's a better way to think about it:
Inconsistent personalization: Some employees get a better experience than others. It all comes down to how supportive their manager and peers are.
Consistent personalization: Every employee has the chance to get a great experience. HR and EX teams provide a flexible framework that adapts to the individual's needs.
See what I did there? Personalization should always be part of your EX strategy, but there are vastly different ways of going about it.
With clear processes and guidelines, your company creates transparency and provides guardrails. This way, you have plenty of room to personalize the experience without compromising compliance and quality of support.
All the best,
Maresch from Back
All the best,
Alex from Back
New from Back
EMPLOYEE EXPERIENCE
Employee experience in one word: “Inconsistent”
Every modern company team strives for consistency of employee experience. And yet, when EX and HR leaders are asked to describe their organization's EX with just one word, the most common response is "inconsistent.” Consequences of this include compliance risks, high employee turnover, and coordination overhead. Our latest blog dives into each of these issues in detail.
PEOPLE OPS
The employee service portal is dead.
Employee service portals have historically been used by companies as a repository of information and resources for employees. While that all sounds valuable in theory, they have a host of issues: low adoption, high bureaucracy, and poor employee experience, to name a few. What's the alternative? Integrating employee service directly into the flow of work.
What we learned
You've just gotta check out the Redefining HR Open Source Learning Lab. Lars Schmidt launched "a highly curated collection of the top articles, reports, benchmarking, podcasts, videos, and more in all things people." [Redefining HR]
Workplaces are becoming workspaces. Adriana Roche, Chief People Officer at Mural, believes that "innovative businesses will find ways to balance digital and in-person resources" wherever work happens. [Fast Company]
Trust, transparency, inclusion, and caring have a disproportionate impact on employee experience. The Josh Bersin Company collected input from 982 companies to develop this EX study. [Josh Bersin]
(Some) bosses want you back in the office ASAP. Across the 10 largest metro areas in the US, the percentage of workers who have returned to the office was highest in Austin (52.7%) and lowest in San Francisco (20.8%). [The Wall Street Journal]
"Geriatric millennials" is the micro-generation that comfortably navigates analog and digital communication. Born between 1980-1985, they may be best equipped to cater to the needs of multigenerational hybrid teams. [Culture Amp]
Overheard on LinkedIn
People ops jobs
🇺🇸 VP People at On Deck (Remote)
🇺🇸 Director, Employee Communications and Experience at Netlify (SF/Remote)
🇺🇸 Senior People Operations Manager at parcelLab (NYC/Remote)
🇩🇪 VP of Employee Experience and Culture at Gorillas (Berlin)
🇩🇪 Head of People at Planetly (Berlin/Remote)
🇩🇪 People Operations Manager at Forto (Berlin)
🇵🇱 Head of People and Culture at Too Good To Go (Warsaw)
🇬🇧 People + Culture Partner at Unleashed (UK/Remote)
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See you next time 👋
This newsletter is brought to you by Back. Back helps companies provide a seamless employee experience by giving them easy access to the support they need – from onboarding journey to parental leave request to payroll question.
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