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Employee requests, simplified

For employees it’s a convenient way to get help, using their preferred communication channel.
For experts in internal service teams it’s a centralized place to manage and respond to these requests.

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Works well with others

Integrates with Email and Slack, allowing employees to reach out using the channel they’re used to.

A shared inbox allows experts to manage, track, and respond to requests in a centralized place.

Works well with others

Quick to respond

Back automatically answers frequently asked questions that don’t require experts’ involvement.

Quick to respond

In the loop

Employees always know what’s happening and who’s taking care of their issue. Updates are sent to them via the channel they used to create the request.

In the loop

Gain Insights

Track and show the time you and your team spend on resolving requests. Identify trends to proactively improve internal processes.

Gain Insights

Information, as you need it

Connect your HR system to have employee data at your fingertips, when you need it. No need to switch between apps anymore.

Knowledgeable

Easy setup

Just connect your preferred channel to get started. No need for employees to sign up.

Collaboration

Collaborate transparently. Involve teammates or even external stakeholders as needed.

Forms

Send employees a set of predefined questions to retrieve information with ease.