For employees it’s a convenient way to get help, using their preferred communication channel.
For experts in internal service teams it’s a centralized place to manage and respond to these requests.
Integrates with Email and Slack, allowing employees to reach out using the channel they’re used to.
A shared inbox allows experts to manage, track, and respond to requests in a centralized place.
Back automatically answers frequently asked questions that don’t require experts’ involvement.
Employees always know what’s happening and who’s taking care of their issue. Updates are sent to them via the channel they used to create the request.
Track and show the time you and your team spend on resolving requests. Identify trends to proactively improve internal processes.
Connect your HR system to have employee data at your fingertips, when you need it. No need to switch between apps anymore.
Just connect your preferred channel to get started. No need for employees to sign up.
Collaborate transparently. Involve teammates or even external stakeholders as needed.
Send employees a set of predefined questions to retrieve information with ease.